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Delivery

All items sent to UK addresses will be dispatched within 1 working day by Royal Mail second class post and should arrive within 3 to 4 working days after ordering Items sent to addresses in other countries will be sent by airmail, and should arrive within 3 to 6 working days, depending on the country.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched. Delivery costs are shown in the mini cart displayed top-right of the shop,  when you click on your cart, and at checkout.

Customers outside the UK - Please note that only UK delivery costs will be shown in the cart until you have logged-in/registered - our shop does not know which country you're from until then. But you can see shipping rates for other countries  before you login/register by clicking on the 'Cart' button (top-left) and choosing your country in the 'Shipping Estimator' on that page.

Any customs duty or taxes payable when the goods enter your country will be your responsibility, so please check with your customs authority before ordering.

US customers - please note that your US security agency are requiring that some packages sent airmail from the UK are instead sent by surface mail. This can mean that although we post your order to you via airmail, Royal Mail may instead be required to send it by ship and your order may not arrive for 6 to 8 weeks. This is outside of our control.

Please Note: If you have not received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you have given us a free email account address (such as Hotmail or Yahoo) to contact you by, please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.

 



Returns

Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.

If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return it (suitably packaged) in a resaleable condition and in 'as new' condition (in the case of clothing, this also means unworn and unwashed) within 7 days of receiving it, complete with all packaging. Return carriage will not be refunded. Carriage will be charged on replacements sent to you.

If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item we have supplied correctly for a refund, carriage will not be refunded.

 



Cancellations

Under the Consumer Contracts Regulations (2013), a consumer in the UK or EEC purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (by contacting us, by email to sales(at)modernworldclothing.co.uk or by letter to the address below) within the 14 calendar day period.

On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days, and must be in the same condition (ie. new and undamaged, unworn and unwashed) as when supplied, complete with all (intact unopened and undamaged) packaging. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. Return carriage costs will not be refunded. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. After the 14 calendar day period has elapsed, our normal terms and conditions (available to view here) for cancellations and/or returns will apply.

Please contact us and request a returns authorisation number before returning any goods under this provision. Goods can be returned to: MWC. 22 Waterloo Terrace, Ashton-on-Ribble, Preston. PR2 1DB

Please see our full terms & conditions for further information.